General FAQ's
These are frequently asked questions regarding ApplicantExtra. If they don't answer your particular query, call or email the Sales Team and we will get the answer to you.
What are the system requirements for ApplicantExtra?
ApplicantExtra Standard version is a browser based product, which in this case means it runs on any standard Windows PC with Microsoft Internet Explorer, Microsoft Office (optional) and a broadband connection. No need for disks, so no installing, no downloading, no waiting, just login and your away.
ApplicantExtra Desktop version is an installed product that enhances the standard version to allow very close integration with MS Outlook and MS Word. This again requires a minimum spec pc to work well.
Will I need an expensive server?
No. ApplicantExtra Standard and Desktop versions are purely web based and therefore you access your data through your broadband connection. This means no expensive hardware requirements, no need for expensive onsite support visits and less hassle.
How Secure is my data?
Very secure. Each of our clients data is held in its own individual database, not just records in some huge all purpose database as some of our competitors do. Your data is held on a top spec server in the Reading data centre of Dedipower, one of the UK?s most respected hosting providers. They provide very high availability servers which are also backed up nightly to another hosting provider in Manchester where a mirror of your system sits on a failover server. This allows us to provide a fast and effective disaster recovery service in emergencies. You can also request a monthly backup of your data in excel format for your own peace of mind.
Where can I access ApplicantExtra from?
Anywhere you have internet access. ApplicantExtra can be accessed from any Windows PC that has Internet Explorer and access to the internet, so you could be at home, in an airport, hotel, train station, internet cafe and of course your office anywhere in the world.
Can ApplicantExtra be used in a multi site/multi user environment?
Again anywhere you have internet access. So you can have as many offices and and consultants as you wish, where ever you want them. T
How quickly after receiving an order can the system be available?
Access Account customers can generally be set up within 24 hours on a normal business day. Dedicated Account customer set up takes a bit longer but installation/set up can normally be achieved within 5 working days.
What if my internet goes down?
In recent years internet connections have become more and more reliable as companies increasingly rely on access for their day to day existence. However accidents do happen and it has been known for cables to be cut by road or utility workers. In these instances we would usually recommend one of several actions.
Firstly, we can organise periodic backups to be sent to you in excel format so that you can still access your contact numbers and addresses
Secondly, ApplicantExtra can easily be used via a 3g mobile connection and most mobile phones are able to easily be used as modems via usb cable or bluetooth, there are event wireless routers available with a 3g backup.
Thirdly, you always have the option of accessing the system from another location, perhaps home, perhaps an internet cafe or one of the thousands of wireless hotspots available.
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